Discussion Questions

access_timeAugust 26, 2020
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Module 3 Discussion: Voice of the Customer

Discussion Board: Voice of the Customer

What is one method that you have used to gather the voice of the customer (VOC)? What were the strengths and weaknesses of that method for gathering VOC information?

Guidelines

  • Submit your initial post of at least 250 words by the due date at 11:59 p.m. ET.
  • attachment

    SSG110_SupplementalMaterials_Module31.pdf
 

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