The first step in completing the Baldrige self-assessment is the Organization Profile. The Profile provides a snapshot of your organization, its key influences, how it operates, its competitive environment. It helps identify key information and key performance requirements and results, and provides the context for the remaining criteria. See the Student Learning Guide and Baldrige Criteria for more information as needed.
Continue your discussion about the case and work on items 10-12 in the Framework. Your executive summary should include your intellectual community process and your consensus (and/or dissenting) answers to items 10-12.